Sending a drone by courier is straightforward when it is packed carefully. A little prep helps protect the aircraft in transit and gives the Ballarat workshop what it needs to assess the fault quickly once the parcel arrives.
Before you pack the drone
- power the drone off fully
- remove loose dirt or grass from the frame and gimbal area
- take a few clear photos of the damage before packing
- note any warning messages, crash history, or charging issues
- include your name and contact details inside the parcel
What to send
Send the aircraft itself and any parts directly related to the problem. That might include:
- the controller if the connection issue is part of the fault
- the affected battery if charging or power warnings are involved
- damaged propellers or broken pieces if they help explain crash damage
- a short note describing the issue and what happened before the fault started
If the fault is limited to the aircraft only, you do not need to send every accessory.
How to protect the drone in the box
- use a sturdy carton, not a satchel on its own
- wrap the drone in bubble wrap or soft padding so the arms and gimbal cannot move freely
- keep the gimbal protected with its transport guard if you still have it
- place smaller parts in separate bags so they do not move around the box
- fill empty space so the contents cannot shift during courier handling
Common packing mistakes to avoid
- sending the drone loose inside a box with no internal padding
- leaving damaged propellers fitted where they can scratch the body or camera
- forgetting to include details about what the drone is doing wrong
- posting the parcel without a repair enquiry first
When to book the repair first
Start with a repair enquiry before you send anything. That lets us confirm the model, likely fault, and whether you should include the controller, batteries, or any broken parts in the parcel.
Need shipping instructions?
Start on our mail-in drone repair page or send a repair enquiry and we will reply with the next steps for shipping your drone to the Ballarat workshop.